Refund & Warranty Policy

Refund Policy

Due to the nature of the products and international logistics, refunds or exchanges for change of mind, incorrect ordering, or compatibility issues are not provided are not provided unless otherwise required by applicable law or expressly agreed in writing in advance.

Refunds or returns may be restricted where permitted by law, including but not limited to cases where:

• The product has been used or installed

• The product has been damaged due to customer fault

• The product is customized or made to order

Nothing in this policy shall affect any mandatory statutory rights available under applicable consumer protection laws.

Return Shipping

Unless the return is due to a confirmed manufacturing defect or an error attributable to the Company, return shipping costs are the responsibility of the customer.

Warranty Policy

1-Year Limited Parts Warranty

The Company provides a one-year limited warranty on parts from the date of shipment, covering confirmed covering confirmed manufacturing defects only

Validation

Customers must provide sufficient evidence of the defect, such as photographs or video recordings.

Resolution

If a manufacturing defect is confirmed, replacement parts will be provided free of charge.
Shipping costs for replacement parts are the responsibility of the customer.

Warranty Exclusions

The warranty does not cover:

• Consumables, wear-and-tear items, and maintenance parts (including but not limited to filters, seals, silicone components, and similar items)

• Damage caused by misuse, negligence, or improper installation

• Unauthorized repairs, alterations, or modifications

• Damage caused by unsuitable water quality, mineral buildup, or failure to use appropriate filtration where required
• Damage caused by improper voltage, electrical instability, or incompatible local infrastructure

Technical Support

Technical documentation and remote guidance are provided for reference only and do not constitute on-site service or professional installation. All labor, on-site service, and repair-related costs remain the responsibility of the customer.